Return and refund policy

Velaro Rotterdam Return and Refund Policy

At Velaro London, we strive to provide all our customers with excellent service and an enjoyable shopping experience. Our return and refund policy has been carefully designed to ensure maximum satisfaction, subject to certain conditions. Please read the following guidelines carefully regarding returns and refunds.

100% return guarantee on new products

We offer a full return guarantee on all new products.

Return costs

Customers are responsible for the shipping costs to our warehouse in Asia when returning items. Velaro London does not reimburse return costs and is not liable for any costs incurred during the return process. The costs depend on the weight of the shipment.

Deadline for return notification

Returns must be reported within 30 days of receiving the item. Returns will not be accepted after this period. Please respect this deadline to be eligible for a return.

100% guarantee on defective items

We offer a full guarantee on all defective items. If a product has manufacturing defects, it can be returned for a full refund or exchange, depending on your preference.

Return process

To initiate a return, please send an email to info@velaro-londen.co.uk. Once your return has been approved, you will receive detailed instructions to complete the return process.

Obligation to provide a return form

Returns without a completed return form cannot be processed. Please ensure that you include this form with your return shipment to ensure that your request is processed correctly.

Conclusion

Velaro London is committed to ensuring customer satisfaction. By adhering to our return and refund policy, we ensure that all returns are handled efficiently and fairly. If you have any questions or comments, please contact our customer service team at info@velaro-londen.co.uk.